You may return most new, unopened items within 30 days of delivery for a full refund. The exception to this standard policy is for custom built wheels. All wheels are built-to-order per your specifications. Due to the customized nature of these items, we cannot accept returns unless there is an issue with the fitment or a mistake was made on our or the wheel manufacturers part, at which time we will work with you on a solution and/or potential return. If there is an issue with the build of the wheels (i.e. off-set, hub bearings/seals, tubeless sealant/tape, or any other parts that would be installed and built by the manufacturer) we will assist you in getting the wheel returned to the manufacturer for repair at no cost to you. We cannot accept returns for wheels that the manufacturer can adjust/fix/repair! If they can fix the issue but you decide you just don't want the wheels anymore a 20% restocking fee will be taken off your refund to cover costs. Returns for "change of mind" or any other reason may be accepted on a case-by-case basis solely at our discretion and will incur a 20% restocking fee. Return shipping will be your responsibility in these cases. Shipping costs are not refundable. If free shipping was offered as part of the original order, the shipping total may be deducted from the amount being returned. All international sales are FINAL. No returns/cancellations on international shipments.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request (5 to 10 business days).
Returned merchandise must arrive in the same condition it was received in! We are NOT responsible for damages incurred due to improper or insufficient packaging. If using the packaging the merchandise came with, you must repack the box EXACTLY as it was when received as our shipping department packages them in a certain manner to avoid any damage during shipping. This is very important for wheel orders! Wheels are large and heavy and must include the cardboard divider between the two wheels to avoid damage to the hubs. We are not responsible for damage incurred during a return and the merchandise is subject to a return rejection if damaged. We will do all we can to work with you on a resolution which may include rejecting the return and returning the damaged goods to you or accepting the return refunding you less a damage fee. Damage fees will vary depending on the extent and type of damage.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond as soon as possible with instructions on how to return items from your order.
Cancellations on custom built wheel orders are accepted up to 5 days after the order was placed. After the 5th day, cancellations will be subject to a 10% fee to cover costs incurred.